Global Business Finance Solutions is committed to providing high-quality service. If something goes wrong, we want to know.

1. How to Make a Complaint
Please contact us by:
• Email: enquiries@globalbusinessfinancesolutions.co.uk
• Post: [address]

Include:
• Your name and contact details
• A description of the issue
• Relevant dates and information

2. Our Process
• We will acknowledge complaints within 5 working days
• We aim to resolve complaints within 14 working days
• If more time is needed, we will keep you informed

3. Escalation
If you are unhappy with the outcome, you may request a review by senior management.

4. External Resolution
Where applicable, you may have the right to refer your complaint to an Alternative Dispute Resolution (ADR) body.